Promotional Codes

We have various promotional discounts available for you. You can sign up for our newsletter by creating an account that will keep you updated on any new offers. Enter your code in your basket and let us do the rest!

Please note that promo codes cannot be combined with other offers. Only one promo code can be used per order. The promo code must be entered at the time the order is placed in the field shown below.

 

Privacy Policy

What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or card information. You may, however, visit our site anonymously.

What do we use your information for?

  • Any of the information we collect from you may be used in one of the following ways:
  • To personalise your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails - The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

 

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Refunds, Exchanges & Faulty Products

We want you to be happy with your purchase. If you're not, simply return the product to us (unopened in a saleable condition) within 14 working days of receipt and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. If an item is damaged or defective, then we will either refund you for the value of the item, or send you a replacement at no extra cost. Please keep any faulty items and return it back to us. Without evidence we cannot issue refunds or send a replacement. If an item cannot be kept for health and safety reasons please take photographic proof of the damage so that we can view the damage.

If you’d like to return a product, please contact us at hello@absolutespice.com. Please quote your order number and order date.

 

Delivery Information

We offer a range of delivery options. See the options below:

Free Delivery

  • Orders £30 & over and the Absolute Spice Box Subscription are FREE!
  • We deliver most items within 2-3 working days.

Standard UK Delivery

  • Get your products within 2-3 working days for £2.99
  • Tracked
  • Monday to Saturday, 7.30am-6pm
  • Some carriers may deliver slightly earlier or later

International Delivery (EU only)

  • Within Europe from £7.50
  • Usually delivered within 10 days
  • Tracked
  • Please note that the Channel Islands and Northern Ireland count as UK, not International delivery.

 

All delivery options are subject to availability and working days exclude public holidays.

On rare occasions, we may need to delivery items outside the published timed windows. We can't guarantee delivery within our usual timescales to a small number of remote rural areas; see the section on Restricted delivery & postcode exceptions for more details

Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

 

Company Information

AbsoluteSpice.com is a trading name of Everything Spice Ltd which is a limited company, reg. 09781410

 

How To Contact Us

Email: hello@absolutespice.com

Address: Birchin Court, 20 Birchin Lane, London, EC3V 9DU